Product Warranties

All products carry a warranty from date of despatch for all faults due to material or construction.

The warranty period for Marsden medical scales (excluding Patient Transfer Scale) is 4 years and for industrial scales it is 1 year. Any faults under this warranty are repaired free of charge, and Marsden will pay for the return transport costs. Damage caused by, inappropriate use or accident (e.g. water damage) is excluded from warranty. It is the responsibility of the customer to return the product to our factory in Rotherham. 

Warranty Returns Department,
Marsden Weighing Machine Group Ltd,
Unit 7, Centurion Business Park,
Rotherham, S60 1FB

Please note that all moveable parts – batteries, cables, mains units, rechargeable batteries, etc. are excluded.

In the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge.

If you need to use the warranty, please contact our customer service team on 01709 364296 or email