FAQs

General

The capacity of the scale is the maximum weight that the scale can measure.


Graduations are the increments to which the item is weighed - in other words, how accurate the scale is. The lower the graduations, the more accurate the scale is.

All Marsden Class III Approved medical weighing scales carry a four year warranty (excluding the M-999 Patient Transfer Scale, which is supplied as standard with a one year warranty). All other scales carry a one year warranty. The warranty is from the date of purchase for faults due to material or construction defects; faults under this warranty are repaired free of charge.

All movable parts – for example batteries, cables and adaptors – are excluded.

It is the responsibility of the customer to return the product to our factory in Rotherham. Marsden will pay for the return transport costs. The four year warranty is applicable to all Class III Approved medical scales purchased after 01/01/2018, excluding the Patient Transfer Scale.

To speak to a member of the Marsden team, please call 01709 364296.


Alternatively, our team are available via email at sales@marsdengroup.co.uk or on our live web chat.

Marsden has now been in business for over 90 years. The company during this time has been relied on for reliability, accuracy and great value for money.

Here at Marsden, we understand that our business has a potential effect on the environment, and we are therefore committed to improving sustainability where we have the ability to do so.

We assess all processes that could potentially be a detriment to the environment and seek out practical solutions to mitigate their impact.

Marsden has a vast network of dedicated dealers throughout the globe.

Our dealers are dedicated to providing people with our precision weighing instruments, whilst maintaining the high standard of customer service which Marsden is renowned for.

For more information and to speak to your local distributor, please click here.

Marsden is open Monday to Friday, 8:30am to 5pm.

Should you need to contact us outside of our standard working hours, please email sales@marsdengroup.co.uk and we will respond as soon as possible.


FAQs

Medical

When obtaining a weight for monitoring, diagnosis or treatment of patients, it’s vital that the weighing scales used are accurate and reliable. For instance, most drug dosages are based on the weight of a patient, so an inaccurate weight can lead to an incorrect dosage – and this can be fatal.


Incidents where patients had been incorrectly diagnosed, or given the wrong drug dosage, led to the introduction of regulation – the NAWI Regulations 2016.


Under the NAWI Regulations 2016, scales are ordered by class. Class I scales are the most accurate; used for precise weighing where there is very little or no room for error. Most applications do not need Class I, or Class II scales; for most medical applications, a Class III Approved scale is suitable.


Class III weighing scales should be used to determine weight and Body Mass Index (BMI), for any medication, treatment, diagnosis or monitoring. To ensure that they’re correctly calibrated, they should be checked regularly (at least every 12 months is recommended) and routinely maintained. Any scales not giving accurate readings should be removed immediately.

If you need any assistance on finding the correct medical weighing scale for your environment, please contact us today on 01709 364296 or email sales@marsdengroup.co.uk.


Alternatively, we can arrange for one of our regional sales managers to visit your location to carry out essential analysis and provide demonstrations of our weighing equipment.

Here at Marsden, we understand that hospitals throughout the UK are increasingly implementing EPR systems.


For this reason, the vast majority of Class III Approved medical weighing scales are available with an optional extra of either Bluetooth or Wi-Fi. This ensures that your weighing equipment is future proofed and capable of connecting into EPR systems.

We love a challenge here at Marsden and because of this, we love to create bespoke weighing solutions for our customers.


If you have an idea for a medical weighing device which you are unable to find, please approach us with your idea and we would be more than happy to make your idea a reality.


Please contact 01709 364296 for more information.

We hold a high level of stock for all of our medical weighing equipment. This ensures that our customers are able to carry out minor repairs to the weighing apparatus and our highly trained Marsden engineers can prolong the life of your scale.

Marsden medical weighing scales are suitable for a whole range of environments, including but not limited to NHS hospitals, care homes, doctors’ surgeries and many more.


During our 90 years we have supplied our medical equipment to a whole plethora of environments, which is expanding every single day.

If a device is MDD Approved it means that the device meets strict safety requirements which are enforced in the UK by the Medicines and Healthcare products Regulatory Agency (MHRA).


The Medical Devices Directive (MDD 93/42/EEC) is one of three directives which cover all medical equipment, used in diagnosis, prevention, monitoring or treatment.


FAQs

Industrial

A Trade Approved scale is a weighing scale which has been legally tested and approved for the process of selling goods. In other words, if money is changing hands as a direct result of the reading on the scale it must be Trade Approved.


You can find our range of Trade Approved scales here.

For over 90 years, here at Marsden we have been dedicated to providing our customers with the highest level of customer service and precise weighing equipment.


Within the industrial sector, Marsden has established itself as a key manufacturer and an industry leader.


During this time, we have provided some of the worlds largest companies including Rolls Royce, Terex, Mercedes-Benz and many more.

Bespoke weighing equipment is a large part of our industrial business.


Whether you are integrating a weighing scale as part of your factories processes, restricted on space or if you need something heavy duty which is not listed on our website, please speak to us today.

If you need assistance with your industrial weighing scale, please email service@marsdengroup.co.uk or call us on 01709 364296.


We have a dedicated technical support department who are always on hand to speak to you and if possible, help get you back up and running!

The possibilities are endless when it comes to the environments where our industrial weighing scales can be used.


Depending on the specification of the weighing equipment, our scales can happily find a home within heavy industry, fishery, bakery, brewery, food manufacturing and many more. Speak to use today to discuss your requirements.

Many of our industrial weighing scales will have an IP rating. IP ratings are used to measure an items resistance to liquids and particles. The higher the number, the more protected the device is.


To learn more, please read our blog post: https://www.marsden-weighing.co.uk/index.php/blog/2016/10/28/scales-ip-ratings-explained/

All Marsden weighing scales are accuracy checked before they leave our warehouse. The devices are then ready to use as soon as the item is delivered without any further checks required.


On all industrial weighing scales, we have a calibration certificate listed as an optional extra. This is not an essential purchase and many companies elect to purchase one for their own internal records.


Please note that the calibration certificate should be purchased at the same time as your weighing scale.


FAQs

Veterinary

Our range of veterinary scales is a range of weighing apparatus that we have designed with the intention of weighing animals, commonly within a veterinary surgery. Ranging from small table top scales for weighing hamsters, guinea pigs and mice, to platforms for the largest of animals.

A pet’s weight can be the first and sometimes the only indicator of health problems. According to specialists ‘pet obesity is the number one issue facing vets’. Obese animals can encounter breathing problems, as their lungs are forced to work harder to move their weight. In cats, hepatic lipidosis is a liver disease associated with obesity.

Each veterinary scale within our range has been designed to be different. Finding the right scale for you will depend on what you are weighing, the environment that you are weighing them in and how large the base needs to be.


For help finding the correct Marsden scale, please contact us today at sales@marsdengroup.co.uk.

A common question that we get here at Marsden is from concerned pet owners or veterinary surgery staff querying if their animal will fit on the scale.


Without physically seeing your pet, this can be a hard question to answer. However, we would always recommend taking a look at the base dimensions of the item on the product page. From these dimensions, you should begin to develop a greater understanding if this will be suitable for the animal in question.

Here at Marsden, we understand the importance of weighing your livestock.


For this reason, we are able to adapt our range of industrial weighing equipment to make it suitable for use on a busy farm. Contact us today to speak about the options available, 01709 364296.

Bespoke weighing apparatus is something that we specialise here at Marsden and that is no different when it comes to animal weighing.


Whether you would like a bespoke ramp and platform for weighing a rhinoceros or a walkway for monitoring giraffes, we can create what you require.

We love animals at Marsden. So for registered animal charities, we now run a permanent discount of 20% off any scale from our veterinary range. This discount can be applied to the advertised price on the website.


If you are a registered animal charity and you wish to take advantage of this discount, please order by calling 01709 364296, or email sales@marsdengroup.co.uk with your charity name, charity number and the scale(s) you are interested in purchasing. Please note that we unfortunately cannot honour this retrospectively.


FAQs

Service

As the manufacturer of weighing scales we recommend that all scales are serviced at least once a year.

However, this figure does vary depending on the the environment in which the scale is been used and how frequently the devices are used.

If a weighing device is Class III approved (alternatively known as Trade Approved) and the seals on the device are broken, either for a repair or recalibration, the device will then have to be reverified.


For all Marsden equipment, reverification can only be carried out by a highly skilled Marsden engineer or trading standards.


A comprehensive procedure is carried out to reverify a scale, this is broken down into a variety of tests. Linearity and hysteresis, tare (if applicable), repeatability and eccentricity test. All of which are described in detail in EN45501:2015.

Once this process has been carried out, the engineer will then complete the relevant paper work and the scale is once again verified.

If you would like to arrange a service visit on your weighing equipment, please call 01709 364296 or email service@marsdengroup.co.uk.


Our dedicated service team can then talk you through the process and make you aware of any associated costs.

Based in our head office, we have an in-house technical support department. Our team are experts in their field and are able to troubleshoot over the phone, arrange repairs and suggest cost-saving alternative solutions if required.


To speak to our technical support department today, please call 01709 364296.

A PPM is an acronym for Planned Preventative Maintenance.


If you have taken out a service contract with Marsden, your PPM visit will be scheduled by our internal service department to find a mutually appropriate day.


On the day of your PPM visit one of our nationwide team engineers will arrive at your site, carry out the maintenance visit and all of the relevant documentation will then be raised and issued to you.


We are ISO9001:2015 accredited and qualified to undertake initial verification and re-verification of weighing scales under NAWI Regulations 2016.

As a benefit of taking out a Marsden PPM contract, you will gain access to our client portal.


This is an online hub where you can track your assets, download certificates and even request a call out to repair your weighing scales.


FAQs

Shipping and Returns

We aim to despatch all items within 24 hours of receiving an order, however this can vary subject to stock availability. Estimated delivery dates are quoted in good faith but shall not be binding. Bespoke scales will take longer.


For international delivery options please contact 01709 364296 or sales@marsdengroup.co.uk.

If the item which you require is not in stock, there are two options available.

  1. You can wait until the item is back in stock.
  2. We will try to find you a suitable alternative with the scales which we do have in stock.


If you see an out-of-stock notice on our website, please email sales@marsdengroup.co.uk to discuss your options

We use TNT to deliver all of our weighing scales. Our partnership with TNT has spanned almost a decade and we are confident that they will be able to efficiently delivery all of our orders efficiently.


In the unfortunate event that you do have an issue with your delivery, please contact us at your earliest convenience and we will look into this for you.

If for any reason you wish to return a product that is in perfect working order, please return it within 7 days from the despatch date.


We will refund the cost of scale as long as the item is unopened and unused and it is in the original packaging, which must not be damaged. Please note that the customer must cover the return costs.


To arrange a return please contact our customer service team on 01709 364296 or email sales@marsdengroup.co.uk. Please note that the customer must cover return costs.

Following the despatch of your order from our warehouse, your VAT invoice will then be raised internally.


Please allow up to 3 days for your VAT invoice to be raised and emailed to you.


If you do not receive your VAT invoice via email, please check your spam folder and contact us on 01709 364296.

If you would like to collect your order, please inform us of this when placing your order.


We can then liaise with our team of inhouse production engineers to arrange a suitable collection date and time.

We fully understand that some people would like to use their own courier service. If you would like to arrange the collection of your order, please speak to our sales department and we can facilitate this.