Marsden Weighing Scale Servicing & Contracts
Marsden service contracts offer structured, cost-effective support to keep your weighing equipment compliant, calibrated and working at peak efficiency.
We understand that downtime costs money - and that compliance isn’t optional. Our service packages provide peace of mind with regular maintenance, priority response, and consistent documentation.
All contracts include:
- Planned preventative maintenance and performance checks
- Service reports and Calibration certificates
- Dedicated support contact and preferential scheduling
Ideal for:
- NHS Trusts and GP surgeries
- Multi-site care providers (community or care homes)
- Manufacturers and warehouse operations
Outcomes delivered:
- Improved uptime and reduced unexpected repair costs
- Simplified audit readiness (CQC, ISO, BRC)
- Protected performance over equipment lifetime
How we service and calibrate scales
When you request a scale service from Marsden, either by us attending your site or by you returning the product to us, our expert Service Engineers, who are trained by the UK Weighing Federation, will complete the service to the highest industry standard.
What happens during a Service and Calibration Check
- Moving scale parts are checked over.
- A surface level clean is provided to ensure no debris is affecting usage.
- A 5-point service and calibration check is carried out in accordance with the UK Weighing Federation Calibration Code of Practice.
- We’re able to carry out most minor repairs as we carry a supply of OEM spare parts.
- If a Marsden scale requires a major repair, we can complete a full calibration and reverification, on-site, maintaining its Class III approval whilst minimizing downtime.
Once complete, a full Service Report and Calibration Certificate will be electronically provided. This is visible to the customer through an online client service portal.
Through the portal the customer is also able to see and download scale details and history, a real time asset list by location, calibration certificates and service reports.
Read below to find out the benefits of taking out a Marsden service contract.
Administration
We have a very hardworking administration team, which will manage your contract from the initial contract implementation, through to the service visit completion.
Client Portal
Following feedback from our existing customers, we have heavily invested in a state-of-the-art bespoke client portal. This portal can be used to book engineer visits, digitally track assets and download all certification.
Support
Our internal technical support department are always on hand and able to assist with any issues which you may have with your weighing equipment.
Planning
At Marsden we understand that in order to carry out a successful service contract, we need to ensure that our planning is proficiently carried out.
