Warranty Policy

Marsden Warranty Policy


All products carry a warranty from the date of dispatch for all faults due to material or construction.

The warranty period for professional Class III Approved Marsden medical scales is 4 years (applicable to all Class III Approved medical scales purchased after 01/01/2018). Industrial scales, veterinary scales and all other products standard warranty cover is 1 year. Any faults under this warranty are repaired free of charge.

Please note that all moveable parts – batteries, cables, mains units, rechargeable batteries, etc. are excluded.

In the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge.

If you need to use the warranty, please contact our customer service team on 01709 364296 or email sales@marsdengroup.co.uk.



4 Year Warranty: Class III Approved Medical Scales

Our pioneering 4 Year Warranty is available with every Class III Approved medical scale as standard*.

For so many years, the industry standard for professional medical scales was two years. However, in 2018 we chose to demonstrate our confidence in the quality and reliability of Marsden products in the clearest and boldest way possible: by doubling our warranty period. We were the first weighing scale manufacturer to double our warranty on Class III Approved medical scales from two years to four years - and it means you know you’re purchasing a high quality product built to last

The Marsden 4 Year Warranty comes at no extra cost* and demonstrates our belief in the quality of our products.



1 Year Warranty: Consumer, Veterinary and Industrial Scales

Our range of consumer scales, veterinary scales and industrial weighing equipment all come as standard with 1 year warranty.

The warranty start date starts the date that the goods are despatched from our warehouse.

Any faults under this warranty are repaired free of charge. Please note that all moveable parts – batteries, cables, mains units, rechargeable batteries, etc. are excluded.

In the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge.



Warranty Terms & Conditions

  1. The Marsden 4 Year Warranty is available with every Marsden Class III Approved professional medical scale. The warranty is from the date of purchase for faults due to material or construction defects; faults under this warranty are repaired free of charge.
  2. All movable parts - for example batteries, cables and adaptors - are excluded.
  3. It is the responsibility of the customer to return the product to our factory in Rotherham. Claims covered under warranty will be carried out free of charge and Marsden will pay for the return transport costs. If we do not deem the issue to be covered by warranty, we will issue a quote for the repair.
  4. If an engineer is required to attend site for a warranty repair, please note that the engineer will assess the scale to determine if it is covered under warranty. If the engineer does not believe the issue to be covered by warranty, payment will need to be taken before work is carried out.
  5. The Marsden 4 Year Warranty applies to any Marsden Class III Approved professional medical scale purchased on or after 01/01/2018*.

For more information about the Marsden 4 Year Warranty get in touch with our team.