If for any reason you wish to return a product that is in perfect working order, please return it within 7 days from date of receipt.

We will refund you the full cost of the scale and the original shipping cost if:

The scale is returned as sold: It is in the original packaging
The scale’s box is undamaged
The scale has not been used
The scale was damaged in transit before arriving with you

Please note that customer must cover the return costs.

If you wish to return an item within 7 days that has been opened or used, you may incur a 10% restocking fee.

To arrange a return please contact our customer service team on 01709 364296 or email

Returns must be sent to:


Marsden Weighing Machine Group Ltd
Unit 7,  Centurion Business Park
Coggin Mill Way
South Yorkshire, S60 1FB